Privacy Policy

Effective Date: May 4, 2025

This Privacy Policy explains how Monomerce (“we”, “our”, or “us”) collects, uses, and safeguards your personal information when you use our quotation and catalog management platform available at monomerce.com, which provides services such as branded PDF quotation generation, product catalog and tax management, and customer enquiry tracking.

1. Information We Collect

Account Information: Full name, email address, business name, and payment details when you register for our services.
Business Data: Your product catalog, pricing, tax rates, quotation templates, and customer enquiry records that you enter into the platform.
Usage Data: Metadata and logs related to how your team uses the platform, such as quotations created and templates used.
Support Data: Any communication you send us through emails, support tickets, or other channels.

2. How We Use Your Information

To operate and maintain the Monomerce platform.
To generate quotations and catalog records on your behalf.
To provide customer support and resolve technical issues.
To analyze usage and improve our offerings, including our language and layout features.
To send important service updates and account notifications.

We do not sell or rent your data, including your customer or catalog data. We may share it with trusted service providers who assist us in delivering our platform, subject to strict data protection agreements.

4. Data Security

We implement industry-standard security measures, including encryption, firewall protection, and access controls to keep your business and customer data secure. That said, no system is infallible, and we encourage responsible usage of your credentials and account access.

5. Data Retention

Your data, including your catalog and quotation history, is retained as long as your Monomerce account is active or as necessary to comply with legal, regulatory, or operational requirements.

6. Your Rights

You can access, update, or delete your personal or business data by logging into your account or contacting us at hello@monomerce.com.

7. Cookies and Tracking

We use cookies and similar technologies to understand how you interact with our platform and to improve user experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will notify you via email or a prominent notice on our website.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at hello@monomerce.com.